In this module you will be able to set 5 Key Performance Indicators that are important to an Event.
It might be Seminar Quality, Parking, Security, Ticket Price – they can be whatever you decide per event.
Once an entrance ticket has been scanned (even if it is a free ticket), the system will check the configuration to see when to send the feedback survey.
There are 3 levels of Feedback:
1. Would the user recommend the event or not?
2. Based on that response, for users who recommend the event we ask them to rate the event as either 4 stars or 5 stars. For those who don’t, we ask them for a 1,2 or 3-star rating.
2.1 . For 4 and 5 star ratings, we ask the user for a review comment which is saved.
2.2 For 1-3 star ratings, we ask the user for their contact details and alert the organiser as to what the problem is.
3. The user is then asked to rate the 5 Key Performance Indicators from 1-5.
When all questions have been answered, users with a 4 and 5 start rating are prompted to post their comments entered earlier to the Facebook, Google or Trip Advisor channels of the venue.
Results are aggregated in real time and displayed in the Feedback summary.