In this module you will be able to set 5 Key Performance Indicators that are important to an Event.

It might be Seminar Quality, Parking, Security, Ticket Price – they can be whatever you decide per event.

Once an entrance ticket has been scanned (even if it is a free ticket), the system will check the configuration to see when to send the feedback survey.

There are 3 levels of Feedback:

1. Would the user recommend the event or not?

2. Based on that response, for users who recommend the event we ask them to rate the event as either 4 stars or 5 stars. For those who don’t, we ask them for a 1,2 or 3-star rating.

2.1 . For 4 and 5 star ratings, we ask the user for a review comment which is saved.

2.2 For 1-3 star ratings, we ask the user for their contact details and alert the organiser as to what the problem is.

3. The user is then asked to rate the 5 Key Performance Indicators from 1-5.

When all questions have been answered, users with a 4 and 5 start rating are prompted to post their comments entered earlier to the Facebook, Google or Trip Advisor channels of the venue.

Results are aggregated in real time and displayed in the Feedback summary.


Add Events within Event

Aside from Exhibitors and Seminars, your Event might also feature an Event. This might be a marching band or a blues band. This is where you enter those.

  • Upload an image of the event (900 px by 900 px) 
  • Designate a Sub-Venue from the dropdown menu (such as Main Car Park) – you can Add a new Sub-Venue if yours isn’t in the list.
  • Give your Event a name (max 45 characters)
  • Add a URL to where the public can find out more information about the event such as the Facebook Page or Website of the Performing artists.
  • Add a brief description of the Event (max 80 characters) 
  • Add an Event Start Time and End Time

Add Event Tickets

Tickets (even FREE tickets) are an essential feature of the EventVenues platform.  Tickets generate a QR Code which, when scanned, adds user details to your downloadable event contact list automatically. Later you will see how to configure a Feedback Questionnaire that is automatically sent to your users using their contact details.

Upload a 900 pixel x 900 pixel image for the front of your ticket. 

Give the ticket a name (limited to 45 characters including spaces.)

Give the ticket a description (limited to 80 characters including spaces.)

Upload a 900 pixel x 900 pixel image for the front of your ticket for when it has expired and is no longer valid.

Add a ticket price in your local currency supported by ManyChat. See a list of supported currencies here.

Toggle the ticket to be Active or not. If Not Active it wont appear in the ChatBot.

Add a Ticket Valid Start Date and End Date and Time.

Click Save.

You can create as Many Tickets as you like including FREE tickets.

You can add any number of Entry Tickets. Click on Add Entry Ticket to start.

Add Exhibitor Promotions

It might be that your speakers or exhibitors at your event have a promotion. In this section you, your event organiser or the exhibitors themselves, can configure promotions. These promotions are configured to be more like adverts which inform the public of what the exhibitor is offering.  

To invite an Exhibitor to login and Add/Edit their stand details as well as Add a Promotion, go back to the Event itself and click on Invite New User.


To Add a Promotion, click on Add Promotion.

  • Upload an image of the promotion (900px by 900 px compressed jpeg).
  • Choose the Stand Name from the Dropdown List
  • Add a name for the Promotion (max 45 characters)
  • Add a Description of the Promotion (max 80 characters including spaces)
  • Give the Promotion and Start and End Date


Add Exhibitor Stands

Now that you have entered the Stand / Exhibitor Categories, you will now add the Stands / Exhibitors to the Event.

Add your:

  • Stand or Exhibitor Name (max 45 characters including spaces)
  • Stand Number
  • Select a Category from the dropdown list of Categories.
  • Telephone Number
  • Facebook Page address
  • A Description of the stand (no more than 80 characters including spaces) 
  • An image 900 px by 900px compressed jpeg.

Add Exhibitor Categories

If your event offers exhibitors, then typically they would be put into different categories.

You can set up your categories here and when adding your exhibitor details, you can assign them to this category.

Add your Stand or Exhibitor Category Name (maximum 45 Characters including spaces) and an image to represent that category (900 px by 900 px, compressed jpeg).