Facebook Messenger + Instagram + WhatsApp

Facebook Messenger has over 1.3 billion users, WhatsApp 1.5 billion and Instagram 1 billion – around the world today.

Shortly, Instagram and WhatsApp will be opening their doors to Facebook Messenger ChatBots. This means your users already have the apps they need for your ChatBot on their phones – and use them often. 

Facebook Messenger, Instagram, Whatsapp

Why these apps?   

Already on their phones

With billions of users worldwide, Facebook Messenger, Instagram and WhatsApp are already on your audiences phones and associated with their Facebook profile. There is nothing new to download.

Feature-rich platform

Messenger allows an enhanced, visually pleasing conversation to take place using images, video, text, sound, emojis and more. It offers its users free video calls, group chats, document and audio transfers, games, send location and more.

100 % Maintained by Facebook

Facebook owns and maintains the Messenger, Instagram and WhatsApp apps. In March 2020 the entire underlying code for Messenger was rewritten to make the app lighter, quicker and to prepare it for future growth.

Frictionless Data Capture

No need to type in an email address or phone number – Messenger pulls data in form Facebook and users simply click to confirm. To engage with your Event Venue is as easy as tapping on a few buttons.

Be in the Conversation

Your Attendees are chatting to each other and they expect to be able to be able to chat to your Venue too.  These apps allow you to create a presence and automatically engage with your audience 24/7.

Reduces traffic lost to websites

Most people now use mobile to access the internet. Research has shown that Facebook mobile app users prefer to continue to other apps  than to leave the Facebook app to visit your website.

EventVenue Bot Features  


Exhibitor Directory

An easily searchable list of exhibitors in your Venue enhanced with Artificial Intelligence – managed from your EventVenue web interface.
Search by category or simply send a message:
Attendee → “I am looking for an exhibitor who sells carpets”
EventVenue Chat → “I have the following exhibitors selling carpets, Martin”

Exhibitor Promotions

A searchable list of promotions being run by exhibitors in your venue.  Push notifications to your Attendees whenever you add a promotion to increase footfall.





Keep your Attendees informed of events happening at your EventVenue. Push notifications of the next event and increase participation levels.
Run a competition or survey and have Attendees redeem their reward at  the event.




Push Feedback requests to your Attendees from time to time. Receive aggregated performance scores on key performance indicators in real time.




AI powered Chat

Using the power of the Cloud and Artificial Intelligence, user utterances are used to train the ChatBot to reply automatically 99% of the time.  Human takeover of a discussion is possible at any time.



Viral Sharing

Encourage your shoppers to use the power of the Facebook and the Facebook Messenger, Instagram and WhatsApp platform to share promotions, events and to encourage their friends to become Members of your EventVenue.



Practical Information

Opening hours, directions, telephone number, parking tariffs – put a world of practical information about your EventVenue in your Attendees hands.
Directions to the Venue? Upload your position and let Google Maps, Waze or other apps direct them to your Venue.


Frequently Asked Questions

How is this different from my Facebook Page?

As mentioned on our Home page, organic page reach for anything posted to your Facebook page is low and user engagement is restricted to commenting, liking or sharing a post. It falls short of communicating with all your followers for free.

Messenger is integrated into your Facebook page and allows your Facebook Page followers to seamlessly become Facebook Messenger subscribers. In this way, you are able to build a contactable database of your audience with whom you can communicate, instantly and for free. 

Messenger offers your Shoppers an engaging and personalised conversation with your Centre 24/7.

Is this GDPR compliant?

Of course. In order to use your ChatBot, users must agree to your Privacy Policy.

My Users prefer WhatsApp

WhatsApp, Facebook Messenger and Instagram are owned by Facebook. Behind the scenes Facebook is currently re-arranging the technology to harmonise these apps. The Instagram and WhatsApp API are currently open and we are in beta with them.